Refund & Cancellation Policy
Last updated: July 3, 2026
This policy explains how paid plans, cancellations and refunds work for ScanPix, operated by GTS Infosoft LLP. It forms part of our Terms of Service. ScanPix also offers a free plan — if you are on the free plan, nothing here applies to you and no amounts are owed either way.
1. Where you are billed
ScanPix subscriptions can be purchased in two ways: as an in-app purchase through the Apple App Store or Google Play, or directly on our website. For store purchases, your billing relationship is with Apple or Google on their payment terms. For website purchases, payment is collected on our behalf by our payment partner Razorpay; ScanPix never sees or stores your card, UPI or banking details.
2. Cancelling your subscription
For store purchases, cancel auto-renewal at any time in your App Store or Google Play subscription settings. For website subscriptions, cancel any time from Settings → Plan in your ScanPix account. In both cases cancelling stops the next renewal: your paid features remain active until the end of the period you have already paid for, and your plan then moves to the free tier. Cancelling does not delete your account or your data.
3. Refunds for store purchases
Because Apple and Google process the payment, refunds for in-app purchases are decided and issued by them under their own policies. Apple users can request a refund at reportaproblem.apple.com; Google Play users can request one from their Play order history. ScanPix cannot issue refunds for payments processed by the stores, but if you contact us we will do our reasonable best to help you route the request correctly.
4. No pro-rata refunds
Except where the applicable store’s policy or the law requires otherwise, payments already made are non-refundable and unused portions of a billing period (monthly or yearly) are not refunded or credited when you cancel, downgrade, or stop using the Service.
5. Refunds for website purchases
For subscriptions purchased directly on our website (processed by Razorpay): cancellation stops the next renewal with access until the end of the paid period; amounts already paid are non-refundable except where required by law; and any refund we do issue, at our discretion or as required, will not exceed the amount you actually paid for the period concerned. To request one, email us from your account email with the payment reference — approved refunds are returned to the original payment method through Razorpay, typically within 5–7 working days.
6. Sellers and their buyers
ScanPix does not process payments between sellers and their customers. If you bought goods from a business that uses ScanPix catalogues or orders, your payment and any refund for those goods are matters between you and that business — please contact the seller directly.
7. Contact us
Questions about this policy: email info@scanpix.io. We aim to respond within 7 working days.